Refund policy

  • Return Window

    We accept returns within 30 days of delivery.

    Eligibility for Returns

    To be eligible for a return:

    • Items must be unworn and unused

    • Items must be returned in original packaging

    • All original tags must be attached

    • Shoes must be tried on indoors only

    Return Shipping:

    Customers are responsible for return shipping costs unless the item is defective or incorrect.

    Refund Processing Time

    After receiving your returned item:

    • Once your return is received and inspected, it will be processed within 3 business days

    • Refunds may take an additional a few days to appear in your account, depending on your payment provider, processing may take an additional 1–3 business day

    • You will be notified via email once your refund has been processed.

    For questions, contact us anytime: info@allonein.com